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collinkemp C

1 reviews | Active since Oct 2016

05 Jan 2023, 13:15

No help at all

Gillian Plumbly was no help at all, only told me what I couldn't do and not what I should do. I need to find out the following

My message:

Good morning, I am having difficulties booking, I keep getting a "No bookings allowed" error, can you please help me

Account number Charles Reuben

The no help at all response: I hope this mail finds you well.

Thank you for your inquiry. Kindly note, you are not Authorized to Transact on this account, and therefore I may not disclose any information pertaining to the profile. (Repeating that does not help me in finding a solution)

1. Now I still need to know how do I use the 22 points in the account 2. If not me or His wife then who will be able to manage the account (My father passed away) 3. What do I to do? I am his son and I do have access to the account

0
Replies (2)
The Holiday Club
The Holiday Club's reply05 Jan 2023, 16:41
Official
Dear Mr Kemp

We acknowledge your comments and are very sorry about this unfortunate situation. 

We reiterate that our Consultants are always willing to assist to the best of their ability, so long as it is within their means and in line with company policy to do so. 

Please note that in the interest of our Members' security and in line with the POPI Act, we cannot by any means release information regarding a Membership to persons that are not authorised to transact on the said account. 

For further information regarding the authority to transact on an account, please follow this link - https://bit.ly/3CpufJI

In this instance, only the executor of an estate will be allowed to inquire into the Membership, and we advise that in this case, the appointed executor of your father's late estate please contact us for further assistance.

Kind Regards
The Holiday Club 
cC
collinkemp C's update06 Jan 2023, 00:02
Reviewer Update
Thank you for your reply, I do understand the security concerns, the consultant could have sent me the link and all this could have been avoided. Thank you very much for the quick and informative response.