No follow up on cancellation

After filling a Hellopeter report on 14 January 2016 on this supplier I was contacted by Bongiwe stating that she would investigate my complaint and put a hold on my cancellation fee. I have not received any feedback since 14 January 2015 regarding this investigation and today my account was debited with R650 for their monthly fee after stating that we were misled by Gerhard Schimper and want to cancel.<br> <br> Please explain what is the problem and filling reports on Hellopeter is the only way to get a response to issues experienced with this supplier. I am frustrated and tired of going back and forth with this issue since December!!! I am highly dissatisfied with this service and don't want to be taken advantage off any further.