JK
Joe K
1 reviews | Active since Jul 2013
01 Feb 2016, 09:21
No feedback, no service.
Mr Vichalan promised 2 weeks ago he would look for accommodation. At the time we could get accommodation for the week-end only, which I let go seeing he was going to source alternative accommodation. Obviously never paid attention to my problem again, never even called back, apparently sick. no-one else followed up on his outstanding promises, so I presume it was never logged on their system. I have to keep on calling back and then they are either in a meeting or another call, with a promise of a return call. And still I am waiting. Even spoke to a mrs Brown, his alleged superior, with no feed back from her either. Should we arrange a #Holiday Club must Fall campaign to get service.
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The Holiday Club's replyOfficial
01 Feb 2016, 09:43Hello JK53,
Thank you for your comments. Its with concern that we not the same.
The Holiday Club values all our members' contributions and we rely on feedback, both positive and negative, from any member should they be of the opinion that they did not receive the service that they are entitled to or deserve. We really appreciate that you took the time to bring the matter to our attention and allowing us the opportunity to address your concerns. We sincerely apologize for any inconvenience caused.
We note that Vishalin has already been in contact with you this morning and that the matter has been escalated to Senior Management for urgent attention. We will contact you by the end of business today.
Regards
The Holiday Club
Thank you for your comments. Its with concern that we not the same.
The Holiday Club values all our members' contributions and we rely on feedback, both positive and negative, from any member should they be of the opinion that they did not receive the service that they are entitled to or deserve. We really appreciate that you took the time to bring the matter to our attention and allowing us the opportunity to address your concerns. We sincerely apologize for any inconvenience caused.
We note that Vishalin has already been in contact with you this morning and that the matter has been escalated to Senior Management for urgent attention. We will contact you by the end of business today.
Regards
The Holiday Club
The Holiday Club's reply01 Feb 2016, 09:43
Official
Hello JK53,
Thank you for your comments. Its with concern that we not the same.
The Holiday Club values all our members' contributions and we rely on feedback, both positive and negative, from any member should they be of the opinion that they did not receive the service that they are entitled to or deserve. We really appreciate that you took the time to bring the matter to our attention and allowing us the opportunity to address your concerns. We sincerely apologize for any inconvenience caused.
We note that Vishalin has already been in contact with you this morning and that the matter has been escalated to Senior Management for urgent attention. We will contact you by the end of business today.
Regards
The Holiday Club
Thank you for your comments. Its with concern that we not the same.
The Holiday Club values all our members' contributions and we rely on feedback, both positive and negative, from any member should they be of the opinion that they did not receive the service that they are entitled to or deserve. We really appreciate that you took the time to bring the matter to our attention and allowing us the opportunity to address your concerns. We sincerely apologize for any inconvenience caused.
We note that Vishalin has already been in contact with you this morning and that the matter has been escalated to Senior Management for urgent attention. We will contact you by the end of business today.
Regards
The Holiday Club