1 reviews | Active since Mar 2009
No Feedback
<p>I received a an email notification of a reservation confirmation . I called on Monday and spoke to Lita. I informed him that neither my husband nor I have made this booking. He confirmed that this would have to be inevstigated as the recordings of the booking would need to be exracted. He advised that I should receive feedback by Wednesday, 14th September. Note that the reservation is from the 19th to 23rd! I also sent an email to your helpdesk the same day (12th September) and have had absolutely no response to my email. I called again today and spoke to Cindy and then Bongi. I am supposed to speak to Louise de Koker but she was not available. I have left a message for Louise to call me back and no one has called me back yet! Kindly note that you ARE NOT DO DEDUCT ANY POINTS as we did not make this reservation. </p>
Good day Lina
Thank you for bringing the matter to our attention.
We confirm the matter has been given priority and we will provide feedback by end of business today.
Warm Regards
The Holiday Club
Good day Lina
Thank you for bringing the matter to our attention.
We confirm the matter has been given priority and we will provide feedback by end of business today.
Warm Regards
The Holiday Club
Good day Lina
We contacted you on your cell, however, you were not available. We left a message for you.
The booking in question has been cancelled. We are in the process of manually refunding the Points.
Once again, thank you for allowing us the opportunity to address your concerns.
Warm Regards
The Holiday Club
Good day Lina
We contacted you on your cell, however, you were not available. We left a message for you.
The booking in question has been cancelled. We are in the process of manually refunding the Points.
Once again, thank you for allowing us the opportunity to address your concerns.
Warm Regards
The Holiday Club