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Savera Singh-Kalopdeo

1 reviews | Active since Oct 2017

11 Oct 2017, 09:37

No empathy

After yesterday's (10/10/2017) horiffic storm in KZN which caused horrible damage I called through to holiday club to try to move our weekend holiday(13/10/2017) booking to another date due to the fact that we were busy repairing and sorting through all the damage caused to our home and business after the storm... I was told that if I had to move or cancel this booking I would still lose 13 points. I asked if they had any policies in place in cases of emergencies and was told that those policies only covered if their hotels were damaged. Needless to say I am disappointed that there was no alternative given to me during this trying time.

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Replies (4)
The Holiday Club
The Holiday Club's reply11 Oct 2017, 10:35
Official

Good day Savera

Thank you for your bringing your concerns to our attention.

We will contact you in order to discuss any alternatives available.

Warm Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply11 Oct 2017, 16:50
Official

Good day Savera

Thank you for taking the time to speak to our Consultant.

As discussed, we will contact you tomorrow morning to assist.

Warm Regards

The Holiday Club

SS
Savera Singh-Kalopdeo's update12 Oct 2017, 14:32
Reviewer Update
The Holiday Club did contact me today but still no satisfaction on my part. The only help they could offer was that my cancelled reservation would go back on the list and if someone else purchased it then I would get back the points that they had payed for it...but if no one booked within these few hours I would forfeit my 13points. And I need to now provide them with proof of the damage caused to our property by the storm prompting the cancellation. I know their policy allows them to cancel bookings for natural disasters if their hotels are forced to do damage control/repairs...but they don't refund us any membership fees for such an inconvenience on short notice!!!
The Holiday Club
The Holiday Club's reply18 Oct 2017, 11:22
Official

Good day Savera

Regrettably, the cancelled unit at Sea n Sky was not rebooked. We have sent you an email in this regard.

Warm Regards

The Holiday Club