1 reviews | Active since Sept 2022
No customer service.
Disappointing service.
Booked a ground floor unit at Seasons Golf & Spa resort yet on arrival we were given a 1st floor unit. My wife is recovering from knee surgery and the two flights of stairs were not conducive to light walking at all. Called The Holiday Club to find out what went wrong and they confirmed that we indeed had a ground floor unit booked. They stated that the resort manager was away and would only be back the following day, we were due to leave the day after, after stating that that was an unacceptable timeframe, the lady said she’d get a resolution and call back within 2 hours.
5 days later and still no call from The Holiday Club and it appears that once you’ve booked and they’ve deducted your points, you’re on your own with no support from them at all.
We can assure you that this is certainly not reflective of the kind of service our valued Members are accustomed to, and we have since investigated your concerns with urgency.
We can confirm that a Consultant has tried to contact the Primary Member on the contact details we have on file, unfortunately to no avail, and has sent further correspondence via email to address the matter further.
Have a lovely day further.
Kind Regards
The Holiday Club
We can assure you that this is certainly not reflective of the kind of service our valued Members are accustomed to, and we have since investigated your concerns with urgency.
We can confirm that a Consultant has tried to contact the Primary Member on the contact details we have on file, unfortunately to no avail, and has sent further correspondence via email to address the matter further.
Have a lovely day further.
Kind Regards
The Holiday Club