EP
Elizma P
1 reviews | Active since Jul 2019
13 Mar 2023, 12:36
No assistance to cancel membership
On 20 Feb I approached HC to enquire about the process to cancel membership. On 28 Feb I received an email to request a written letter signed by the member, which I submitted on 1 Mar. I resend the email on 3 Mar and then phoned as well - I was told they are busy but will phone the member. Today is 13 Mar still no response / email or call to action this request. Quite disappointing in the service as we are members for more than 20 years and now you get this treatment ...
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The Holiday Club's replyOfficial
13 Mar 2023, 15:34Dear Ms Pietersen
Thank you for your review.
We strive to assist all our valued Members as efficiently as possible, and are sincerely sorry for the unusual delay in you receiving a response - we take all our Member queries very seriously and do regret that this has been your experience in this instance.
We are however pleased to confirm that a Consultant has since been in contact with you, to advise you on the procedures to follow in this matter.
Wishing you a lovely day further.
Kind Regards
The Holiday Club
The Holiday Club's reply13 Mar 2023, 15:34
Official
Dear Ms Pietersen
Thank you for your review.
We strive to assist all our valued Members as efficiently as possible, and are sincerely sorry for the unusual delay in you receiving a response - we take all our Member queries very seriously and do regret that this has been your experience in this instance.
We are however pleased to confirm that a Consultant has since been in contact with you, to advise you on the procedures to follow in this matter.
Wishing you a lovely day further.
Kind Regards
The Holiday Club