Never able to assist, never place, always losing points...

<p>The Holiday Club promote all the places and holiday destinations, but you never find place at any of the "nice" places. We couldn't get place at any of our prefereed desitanions in the last two years, hence got the point where some of our points were going to expire. We then had to make bookings (at wherever there are open spots), JUST NOT TO AGAIN LOSE POINTS... Now that the bookings have been made, we have to change one of the weekends, but guess what, we cannot, as we will again lose all those points!!! I don't know why The Holiday Club even bother with phone operators, as Bongi from customer services tell me to write an e-mail in any case... Nobody can actually assist or help you with any situation. No place, SORRY, you will lose your points, SORRY, you must keep on paying every month, SORRY! Dealing with The Holiday Club ends up being a big waste of money and being forced to go to second, or third prefereed places at times that suit them best. It's the biggest frustration and you never really get what you thought you would!!! I'll probably lose points for sending this message, or not even a reply from them?!?!?!?!?!</p>