Manyane and Holiday club

We have been members of the holiday club for over 20 years and are constantly challenged to obtain holiday spots on our bucket list for years. We finally got a booking for Manyane for the weekend of 10-13 September 2021.We had called holiday club member services on Thursday to advise regarding the poor reviews of the venue we were visiting and the response received was poor. It was indicated that Holiday club passes the required levy to the resort. My expectation is that Holiday club as my service provider takes the effort to manage these investments. The response received is that Holiday Club does not take an active role in the quality control at the resorts. Visiting this resort we picked up on the following: 1. Light fittings were broken with the broken bulbs exposed in public areas 2. Curtains were dusty and on opening them the rooms filled with dust impacting our breathing 3. The pools were milky 4. The coffee shop had no bacon and the cappuccino machine was unavailable . 5. The door latches were broken both doors 6. The bedroom in the loft had holes in the walls and this allowed insects to get into the room We had asked the consultant at Holiday club to please check with the marketing manager or the resort with regards the complaints we had read about , this had become our responsibility .The marketing manager still has not called since Wednesday . There is a certain standard one expects with Holiday club as we used numerous of your facilities and it is disappointing to hear the response on the lack of accountability from the Club on the quality control of resorts where it owns timeshare. It was really disappointing to hear this and the excuses provided moving blame elsewhere, at the bottom line The holiday Club is my service provider and I holdthem accountable