LIES! LIES! LIES! AS ALWAYS...

<p>I have been a member of The Holiday Club for more than 10 years now (to my great sorrow and dismay).</p> <p> </p> <p>I was contacted on Monday 14/11/2016 by a Holiday Club Rep named Keenan. Invited me to a introduction session at Emperor's Palace, as Peermont Resorts were now also affilited with THC. This would be a quick 20 min "chat" with a THC Consultant to expalin the workings of the new "partnership" / affiliation. If you attend the session, you would be given vouchers for free accommodation, free spa treatments, a R200 gambling voucher @ Emperors and a free dinner at Rosetta's Restaurant at Emperor's. I agreed to attend the next day (Tuesday 15/11/2016). Firstly I explained to Keenan that we would not be able to use the dinner voucher on the Tuesday night as my son is writing exams and we would only be able to attend the 20min and leave. He told me that it would not be a problem and I would be able to use the voucher at any time in the future. The accommodation / treatment vouchers were, according to Keenan, FREE accommodation and treatments as a thank you for attending the session AND to thank me for having been a loyal customer for so long AND since I have been a long time member they would not be trying to sell anything to me - you are welcome to review the recording of the call MONDAY 14/11/2016 @ 14:38 - KEENAN</p> <p> </p> <p>When we arrived at Emperor's Palace there were tables all around and I could hear the consultants "making sales" to the other attendees. We got ushered into a small room and a gentleman started to show me the "DISCOUNTED VOUCHERS" DISCOUNTED ??? Keenan told me FREE VOUCHERS !!! The minimum amount payable was around R900 per voucher.... the so called admin or booking fee that I would be responsible for ???????? Then they told me that they had booked dinner for me and my family at Rosetta's immediately after the session. I told them what I had told Keenan and they reluctantly said we could come back but ONLY if it was on a Monday or Tuesday !!!! I then declined to attend the session as it had all been lies and misinformation just to get me to attend and try and sell me more of your useless points. Hardus (from Peermont) then (and only after I had started walking out) stopped me and suddenly he could arrange for us to have dinner on any night we choose. I thanked him but declined and left the premises. He also seemed quite surprised to hear that the consultant had told me that there would be no sales pitches involved....</p> <p> </p> <p>I think it is utterly disgraceful to have your consultants lie on your behalf just to get us to attend a session and only when you arrive the truth comes out which is always different from what the call centre call was telling (or is it selling?) you...</p>