AT
Anneska T

1 reviews | Active since Nov 2012

29 Dec 2020, 08:27

Level 3 Lock down

We are due to go to Banana Beach from the 8th to 16th of January 2021.

Level 3 lock down happened last night...

I phoned Holiday Club today. They are NOT interested in helping us AT ALL. I asked if we can postpone our holiday, or at least have our points or some of it back? Nobody asked for the BEACHES or SWIMMING POOLS to be closed during our planned BEACH holiday!!!!

What logic is there in telling me that the resort isn't closed and therefore we have to go??????

BAD BAD BAD Holiday Club, you are putting yourself in a VERY BAD LIGHT... So pathetic not wanting to meet your members half way, just covering yourselves!!! NOBODY asked for the lock down, but you just turn a blind eye and look the other way!!!! Pathetic!!!

I am SO DISSAPOINTED in you!!!!!!

0
Replies (1)
The Holiday Club
The Holiday Club's reply11 Jan 2021, 13:50
Official
Hi Anneska, please provide us with your contact telephone number - just want to find out if the matter has been resolved.
Regards
The Holiday Club