gH
gerhard H
1 reviews | Active since May 2011
04 Oct 2015, 10:30
Lack of professional service
We have booked through the internet for a stay at Hazyview cabanas for the weekend on 4 to 6 September 2015. I have paid upon arrival for the stay with my VISA cheque card. A R500 key deposit was added to the account and it was said that the key deposit will be refunded within a period of 10 days after departure, which was 6 September 2015. I have inquired at the end of September (29 September 2015) as the refund was not paid to me, phoned and emailed Hazyview Cabanas as well as emailed The Holiday Club. <br> <br> I still have not received the refund. I don't believe it is professional for them to expect a client to \chase"his refund as they did not have to wait for my payment"
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The Holiday Club's replyOfficial
05 Oct 2015, 07:16Hello gerhud1,
Thank you for your comments.
The Holiday Club values all our members' and clients contributions and we rely on feedback, both positive and negative, from any member or client should they be of the opinion that they did not receive the service that they are entitled to or deserve. We really appreciate that you took the time to bring the matter to our attention and allowing us the opportunity to address your concerns.
We will investigate the delay as a mater of urgency and revert to you by the end of business today.
Regards
The Holiday Club
Thank you for your comments.
The Holiday Club values all our members' and clients contributions and we rely on feedback, both positive and negative, from any member or client should they be of the opinion that they did not receive the service that they are entitled to or deserve. We really appreciate that you took the time to bring the matter to our attention and allowing us the opportunity to address your concerns.
We will investigate the delay as a mater of urgency and revert to you by the end of business today.
Regards
The Holiday Club
The Holiday Club's reply05 Oct 2015, 07:16
Official
Hello gerhud1,
Thank you for your comments.
The Holiday Club values all our members' and clients contributions and we rely on feedback, both positive and negative, from any member or client should they be of the opinion that they did not receive the service that they are entitled to or deserve. We really appreciate that you took the time to bring the matter to our attention and allowing us the opportunity to address your concerns.
We will investigate the delay as a mater of urgency and revert to you by the end of business today.
Regards
The Holiday Club
Thank you for your comments.
The Holiday Club values all our members' and clients contributions and we rely on feedback, both positive and negative, from any member or client should they be of the opinion that they did not receive the service that they are entitled to or deserve. We really appreciate that you took the time to bring the matter to our attention and allowing us the opportunity to address your concerns.
We will investigate the delay as a mater of urgency and revert to you by the end of business today.
Regards
The Holiday Club