1 reviews | Active since Feb 2016
LACK OF COMMUNICATION
<p>I have been with The Holiday Club since 1998 and never have I had to wait over a month for them to get back to me on an e-mail that I sent to book my next holiday.</p> <p>This total lack of service to their clients is beyond comprehension. There is no excuse why somebody has not yet contacted me regarding my propsoed reservation.</p> <p>I expect an immediate response as well as some type of explanation, should they indeed have one.</p> <p>THIS IS UNACCEPTABLE CONDUCT ON THE PART OF THE HOLILDAY CLUB.</p>
Good day Moira
Thank you for bringing the matter to our attention.
According to our records you sent an email on 27 March 2017 requesting availability for Club Mykonos Langebaan. You were contacted by our Reservations Department on 28 March 2017 and they advised you we do not have availability for the requested dates but can assist with alternatives.
We will contact you by end of business today to assist further.
Warm Regards
The Holiday Club
Good day Moira
Thank you for bringing the matter to our attention.
According to our records you sent an email on 27 March 2017 requesting availability for Club Mykonos Langebaan. You were contacted by our Reservations Department on 28 March 2017 and they advised you we do not have availability for the requested dates but can assist with alternatives.
We will contact you by end of business today to assist further.
Warm Regards
The Holiday Club
You are getting totally confused I sent an -mail on 6 April 2017 for accommodation in Mabalinge Nature Reserve, Bela Bela, so I do not know where you get your information from.
BUT be that as it may, I did not get a response from The Holiday Club (Denzil Moonsamy) who did apologise for the delay and the matter has been mutually resolved.
I have accepted The Holiday Club apology.
You are getting totally confused I sent an -mail on 6 April 2017 for accommodation in Mabalinge Nature Reserve, Bela Bela, so I do not know where you get your information from.
BUT be that as it may, I did not get a response from The Holiday Club (Denzil Moonsamy) who did apologise for the delay and the matter has been mutually resolved.
I have accepted The Holiday Club apology.