Inadequate communication continues

It has now been a few days, and I am still waiting for clear communication from the holiday club. How can this level of poor customer service be justified? I was assisted promptly with one issue only after I complained on this platform, yet there has been no proper follow-through on the rest. Instead, I’m inundated with emails asking me to rate your poor service—while the same problem of inadequate communication continues. In this day and age, to be subjected to such delays and inefficiency is unacceptable. This experience has been frustrating and disappointing. Please resolve this matter promptly.