GB
Gerda B
1 reviews | Active since Aug 2022
22 Aug 2022, 12:44
Ignoring e-mails for cancellation
I wanted to sell my points, and was referred to a private company whom I had to pay a fee to for their service. They could not sell at the lowest price or even give it away over a two month period. They referred me back to The Holiday Club, but nobody cares to answer any of my numerous e-mails. Are they waiting for the yearly fee to become due in order to force us to pay that again before cancellation?
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The Holiday Club's replyOfficial
22 Aug 2022, 15:06Dear Gerda
Thank you for sharing your comments with us and for taking our call this afternoon.
We are very sorry for the delay you experienced in response and have since addressed this matter with urgency.
We can confirm that one of our friendly consultants has advised you on the next steps to take in this matter, and will be in further correspondence with you via email.
Thank you for your loyalty to The Holiday Club over the years, and we are truly honoured to have delighted your family with many memorable holidays which we are sure you will treasure dearly.
Enjoy a lovely day further!
Kind RegardsThe Holiday Club
Thank you for sharing your comments with us and for taking our call this afternoon.
We are very sorry for the delay you experienced in response and have since addressed this matter with urgency.
We can confirm that one of our friendly consultants has advised you on the next steps to take in this matter, and will be in further correspondence with you via email.
Thank you for your loyalty to The Holiday Club over the years, and we are truly honoured to have delighted your family with many memorable holidays which we are sure you will treasure dearly.
Enjoy a lovely day further!
Kind RegardsThe Holiday Club
The Holiday Club's reply22 Aug 2022, 15:06
Official
Dear Gerda
Thank you for sharing your comments with us and for taking our call this afternoon.
We are very sorry for the delay you experienced in response and have since addressed this matter with urgency.
We can confirm that one of our friendly consultants has advised you on the next steps to take in this matter, and will be in further correspondence with you via email.
Thank you for your loyalty to The Holiday Club over the years, and we are truly honoured to have delighted your family with many memorable holidays which we are sure you will treasure dearly.
Enjoy a lovely day further!
Kind RegardsThe Holiday Club
Thank you for sharing your comments with us and for taking our call this afternoon.
We are very sorry for the delay you experienced in response and have since addressed this matter with urgency.
We can confirm that one of our friendly consultants has advised you on the next steps to take in this matter, and will be in further correspondence with you via email.
Thank you for your loyalty to The Holiday Club over the years, and we are truly honoured to have delighted your family with many memorable holidays which we are sure you will treasure dearly.
Enjoy a lovely day further!
Kind RegardsThe Holiday Club