AJDa
Adam John David adamjohnbhc

1 reviews | Active since Sept 2023

14 Sept 2023, 20:31

I would like to write a review about The Holiday Club

I would like to write a review about The Holiday Club. This week I was in contact with Narissa from THC concerning a problem/ query I had. I certainly was the stereo type, unreasonable customer. I was fully aware that my request was contrary to THC policy but if my issue could not be resolved I would suffer some financial loss. Much to my delight, Narissa went the extra mile to assist me. Feedback from THC was prompt and I was kept informed on the progress.of the query resolution. Having worked myself as a Regional Customer Manager for a large National Retailer for many years, I was pleasantly delighted by the flexibility of THC to consider options to resolve my issue and delighted by the superior Service of Narissa and THC Team. Much appreciated,....and Thank You. Adam John David

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Replies (1)
The Holiday Club
The Holiday Club's reply15 Sept 2023, 09:21
Official
Dear Adam

We cannot begin to explain how rewarding it is to receive this kind of feedback from our valued Members. 

Our team understands that sometimes unexpected situations can arise, and we are here to assist to the best of our abilities. Narissa, along with the rest of our dedicated Consultants, are always committed to providing exceptional service and finding creative solutions to meet our Members' needs. 

Your understanding of our policies, as well as your appreciation of Narissa's extra effort and efficient communication means a lot to us. 

We are delighted to have you as a valued member of The Holiday Club, and we look forward to continuing to provide you with brilliant service in the future. If you ever have more questions or need assistance, please feel free to reach out.

Have a lovely day!

Kind Regards
The Holiday Club