JJ
James J

1 reviews | Active since Aug 2022

02 Sept 2024, 21:34

I found the staff very understanding and very willing to help

I found the staff very understanding and very willing to help. The management was willing to listen to my reasons for the points I had lost and reconsidered the decision. I found that very humbling. Secondly I was able to book a holiday with not much hassle with the help of Karen. Thank you Karen and thank you the Holiday Club.

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Replies (1)
The Holiday Club
The Holiday Club's reply03 Sept 2024, 09:32
Official
Dear James

Thank you for your kind words. It's wonderful that our team could turn your experience into something so positive. 

We take pride in being as understanding and helpful towards our Members as possible, and it's amazing knowing our efforts made a difference for you. Karen will be overjoyed to receive your compliments as well. Looking forward to being of help again soon! 

Kind Regards
The Holiday Club