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Nkosikhona N
1 reviews | Active since Aug 2023
18 Aug 2023, 21:04
I couldn't get through with online holiday reservation
I couldn't get through with online holiday reservation. Thus, I missed the holiday and forfeited some points.
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Replies (1)The Holiday Club's replyOfficial
21 Aug 2023, 09:56Dear Nkosikhona
We sincerely appreciate you taking the time to share your feedback with us, and we want you to know how genuinely sorry we are to hear about your recent experience.
At The Holiday Club, we are deeply committed to providing our Members with the utmost value through our unique Points system. One key aspect of this is the generous three-year validity period for your Points before they expire.
We wholeheartedly encourage our Members, like yourself, to make the most of this allotted time frame as it allows you to thoughtfully plan and reserve your well-deserved vacations, ensuring you don't encounter any disappointments or forfeitures of your Points.
Please remember that our dedicated and friendly Consultants are here to support you every step of the way, should you require any assistance with your bookings or have any questions.
Your satisfaction and comfort are of paramount importance to us, and we wish you a lovely day further.
Kind Regards
The Holiday Club
The Holiday Club's reply21 Aug 2023, 09:56
Official
Dear Nkosikhona
We sincerely appreciate you taking the time to share your feedback with us, and we want you to know how genuinely sorry we are to hear about your recent experience.
At The Holiday Club, we are deeply committed to providing our Members with the utmost value through our unique Points system. One key aspect of this is the generous three-year validity period for your Points before they expire.
We wholeheartedly encourage our Members, like yourself, to make the most of this allotted time frame as it allows you to thoughtfully plan and reserve your well-deserved vacations, ensuring you don't encounter any disappointments or forfeitures of your Points.
Please remember that our dedicated and friendly Consultants are here to support you every step of the way, should you require any assistance with your bookings or have any questions.
Your satisfaction and comfort are of paramount importance to us, and we wish you a lovely day further.
Kind Regards
The Holiday Club
