I booked a holiday earlier this year for the 18th October 2025

I booked a holiday earlier this year for the 18th October 2025. My day passed away a week ago and i couldn't go on the holiday. I phoned the Holiday club customer services to cancel, the lady that took my call (I can't remeber her name now, with all that was going on). She was so patient and offered her condoloences, she put me through to the reservations department, but she took the time to explain to the lady there that my dad had passed away, and when that kind lady answered, she again sympathised with me. I then sent an email with my dad's death certicate and within 24 hours, my points were refunded. That is exactly what one needs from a company. Well done to the Holiday Club for hiring these caring staff. Thank you once again and forgive me for not remebering all your names.