RC
Richard C

1 reviews | Active since Aug 2021

17 Jun 2025, 17:33

Holiday cut short due to a medical emergency

My wife and I were on a 6 week trip through the Kruger Park. At the begining of the 6th week my wife suddenly developed incredible abdominal pain. It turned out her hernia had totally blocked. We were booked into Burchel Lodge through the Holiday Club. We phoned and cancelled with the Lodge, then phoned Holiday Club - they were so supportive and kind. The consultant going the extra mile to apply for our points to be refunded due to a medical emergency.

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Replies (1)
The Holiday Club
The Holiday Club's reply18 Jun 2025, 08:07
Official
Hi Richard,

Thank you for sharing your experience. We're so sorry to hear about your wife's medical emergency and hope she's recovering well. We're glad our team could support you during such a difficult time. Likewise, we look forward to being of help again! 

Kind Regards, 
The Holiday Club