1 reviews | Active since Jul 2015
holiday club sends wrong people to market
I opened holiday club account with holiday club. I met there sales marketing agent who visited me at my home address where he explained to me. In our meeting he explained to me procedures & ways how the bookings etc are done. why I have issues is because from day 1 that I opened the account with club I have learnt whatever the sales agent explained to me was totally different to what the facts are with the holiday club contract...I brought up the matter with holidayclub member services regarding this issue & all they could say is we will stick to what the contract agreement says....I trusted the sales agent & just signed the contract next time will not trust no sales agent as some tell you different facts from reality.....sales agent even told me famous resorts such as Durban spa & palace are available anytime during the year but ever since I purchased the club account (almost 1 year) merely 2 times I have found availability & The Palace resort....very disappointed with the club as they asked me to provide evidence to what I state which I cant because conversation was face to face & not written documents
Thank you for bringing your concerns to our attention.
The Holiday Club demands professional conduct from all its representatives. As such, we view your allegations in a serious light. Bongiwe will contact you to get further information in this regard.
We urge our Members to always refer to the Access Icons as well as our inventory holdings that appear in our Private Edition magazine before planning holidays - this will avoid any disappointment should you not be able to secure a reservation at a specific resort. Should your resort of choice not be available, we can always assist with alternative resorts.
Warm Regards
Member Services Team
Thank you for bringing your concerns to our attention.
The Holiday Club demands professional conduct from all its representatives. As such, we view your allegations in a serious light. Bongiwe will contact you to get further information in this regard.
We urge our Members to always refer to the Access Icons as well as our inventory holdings that appear in our Private Edition magazine before planning holidays - this will avoid any disappointment should you not be able to secure a reservation at a specific resort. Should your resort of choice not be available, we can always assist with alternative resorts.
Warm Regards
Member Services Team