1 reviews | Active since Oct 2016
Holiday Club refuse to refund points in spite of KZN been declared a disaster area!
We planned a holiday in KZN to start on Monday 18th to Friday 22nd...on the 14th it was declared a disaster area by the Government. We were planning to leave on the 15th and stay over at another place in Umhlanga first before booking in to Umhlanga Cabanas on the 18th. The first place confirmed the following: although the roads are ok the visitors will put strain on the infrastructure as well as supplies at the shops as well as water that were already at a shortage...petrol were already limited to R300 per car by Thursday....and a lot of areas including Umhlanga had problem with signal due to various cell towers being damaged....when I sent a request for cancellation on Thursday morning after the anouncement I got an email back that I will loose if not all the point a big part of it as the roads are fine and I could travel!!!! This is unacceptable as we were definitely advised on various platforms not to come to KZN due to the strain already on the area...we were so looking forward to our holiday and waited until it was declared a disaster area before cancelling! I demand my points back so that we can book another well deserved holiday at a later stage.
We sincerely apologise for the inconvenience brought about by the recent unprecedented KZN floods.
The safety and comfort of our guests has always been our priority and will continue to be. Please note that during such unforeseen circumstances, we as a company also had no choice but to deal with the matter on a day to day basis, with guidance and advice from our local municipalities and trusted news providers.
We can confirm that at the time of the rains, our resorts were operational and accessible, as its structural integrity has been braced for adverse conditions over the years. In terms of water restrictions as a result of the floods, back-up water tanks, reserve water supplies and boreholes at a majority of our resorts helped curb this issue. Although inundated with calls from concerned guests, we are happy to confirm that we were able to attend to their queries and assist each individual matter in a reasonable manner.
It is our aim to provide our guests with a memorable holiday experience and are glad to have done so despite these unfortunate and trying conditions.
The Holiday Club
We sincerely apologise for the inconvenience brought about by the recent unprecedented KZN floods.
The safety and comfort of our guests has always been our priority and will continue to be. Please note that during such unforeseen circumstances, we as a company also had no choice but to deal with the matter on a day to day basis, with guidance and advice from our local municipalities and trusted news providers.
We can confirm that at the time of the rains, our resorts were operational and accessible, as its structural integrity has been braced for adverse conditions over the years. In terms of water restrictions as a result of the floods, back-up water tanks, reserve water supplies and boreholes at a majority of our resorts helped curb this issue. Although inundated with calls from concerned guests, we are happy to confirm that we were able to attend to their queries and assist each individual matter in a reasonable manner.
It is our aim to provide our guests with a memorable holiday experience and are glad to have done so despite these unfortunate and trying conditions.
The Holiday Club