Holiday club dont care for members

I have belonged to Holiday Club for many years. We made a booking in Sept 2020 for a week in Ballito from 19/7/2021. I have written to them to ask to change the dates for 2 reasons - we are elderly people who is concerned about covid that is very high now and they declined. In the mean time the borders from Gauteng and Free state to Kwa Zulu is closed due to the unrest. We have to travel 2 days from George to Ballito and cannot only wait until a day before the time to decide to travel. Once again they declined to give points back or move dates for us. We have in all the yrs never asked this, but have to book a yr ahead to get a place not knowing what lies ahead. This is not the way to treat members.

I feel this is unfair and would not recommend them to anybody!