MM
Magda M
1 reviews | Active since Jun 2014
26 Mar 2021, 16:19
Holiday Club
Our booking was cancelled 6 days before we were to check in. This is not the first BAD experience we have had with Holiday Club. I would SERIOUSLY not recommend anyone to waste money in buying points from them.
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Replies (4)
The Holiday Club's replyOfficial
26 Mar 2021, 16:48Hi Magda, our Reservations Admin department is working on the matter which was caused by the resort's change in calendars. We note that an alternative was offered, but was declined by you. We will be in contact with you by the close of business on Monday.
Regards
The Holiday Club
Regards
The Holiday Club
The Holiday Club's reply26 Mar 2021, 16:48
Official
Hi Magda, our Reservations Admin department is working on the matter which was caused by the resort's change in calendars. We note that an alternative was offered, but was declined by you. We will be in contact with you by the close of business on Monday.
Regards
The Holiday Club
Regards
The Holiday Club
MM
Magda M's updateReviewer Update
26 Mar 2021, 17:08This is NOT the whole truth. The Alternative that was offered, did not meet our requirements as we are not only 4 persons! We pay a lot of money for something that we can not use and you are aware of that seeing that you offer no assistance if we try to sell our points. Will you settle for tap water is you paid for cuppa-chino???? My answer is NO!
MM
Magda M's update26 Mar 2021, 17:08
Reviewer Update
This is NOT the whole truth. The Alternative that was offered, did not meet our requirements as we are not only 4 persons! We pay a lot of money for something that we can not use and you are aware of that seeing that you offer no assistance if we try to sell our points. Will you settle for tap water is you paid for cuppa-chino???? My answer is NO!
The Holiday Club's replyOfficial
29 Mar 2021, 11:06Hi Magda, we are still trying to obtain a suitable unit for you and will be in contact with you.
Regards
The Holiday Club
Regards
The Holiday Club
The Holiday Club's reply29 Mar 2021, 11:06
Official
Hi Magda, we are still trying to obtain a suitable unit for you and will be in contact with you.
Regards
The Holiday Club
Regards
The Holiday Club
The Holiday Club's replyOfficial
29 Mar 2021, 11:28Hi Magda, we confirm that we obtained a replacement unit at the resort of your choice and that the matter has been resolved.
Regards
The Holiday Club
Regards
The Holiday Club
The Holiday Club's reply29 Mar 2021, 11:28
Official
Hi Magda, we confirm that we obtained a replacement unit at the resort of your choice and that the matter has been resolved.
Regards
The Holiday Club
Regards
The Holiday Club