1 reviews | Active since Jan 2017
Holiday club cancellation
<p>When I took out the holiday club, I was promised a trip to disney land (which never happened). The agent did not advise us of annual fees. He just told us where to sign. He promised that we could book anywhere at any time at the resorts allocated to holiday club (another lie), Whenever we tried to book accomodation was always full. My husband lost his job and we could not afford to pay for the holiday club. I was told we could not cancel as there would be penalties and levie`s and other things that (Princess) could not mention to me. My account fell more into arrears as I was not able to pay and the holiday club added on annual fees. To date I am owing close to R10 000 on fees which I cannot pay and I have advised the holiday club but they cannot assist saying that I am bound to this contract for life. I have paid close to R20 000 to the holiday club without benefiting from it. This whole experience has been a nightmare for me, from the false advertising to the poor customer service. It is just a money making scheme and I would not advise anyone to invest in the holiday club. </p>
Good day Prashanti
Thank you for your post.
In accordance with the NCR (National Credit Regulator) Members are provided with a 5 day "cool off" period from the date of signature wherein they may cancel their Agreement with full refund of any monies paid. This period allows Members the time to read through all of their documentation at their leisure, and gives Members the opportunity to look into their finances and re-evaluate their Offer to Purchase. Should they then wish to cancel as mentioned in the Acknowledgment of Presentation which is signed point by point, the cancellation request must be submitted to The Holiday Club in writing within the 5 day period.
Bookings are on a first come first served basis. If the resort of your choice is not available, we can always offer alternatives.
You may cancel your contract, however, as per the Consumer Protection Act the cancellation will be subject to payment of a cancellation fee.
A consultant will contact to assist further.
Warm Regards
The Holiday Club
Good day Prashanti
Thank you for your post.
In accordance with the NCR (National Credit Regulator) Members are provided with a 5 day "cool off" period from the date of signature wherein they may cancel their Agreement with full refund of any monies paid. This period allows Members the time to read through all of their documentation at their leisure, and gives Members the opportunity to look into their finances and re-evaluate their Offer to Purchase. Should they then wish to cancel as mentioned in the Acknowledgment of Presentation which is signed point by point, the cancellation request must be submitted to The Holiday Club in writing within the 5 day period.
Bookings are on a first come first served basis. If the resort of your choice is not available, we can always offer alternatives.
You may cancel your contract, however, as per the Consumer Protection Act the cancellation will be subject to payment of a cancellation fee.
A consultant will contact to assist further.
Warm Regards
The Holiday Club
Good day Prashanti
Thank you for taking the time to speak to our consultant.
As discussed, we await the requested documents in order to assist further.
Warm Regards
The Holiday Club
Good day Prashanti
Thank you for taking the time to speak to our consultant.
As discussed, we await the requested documents in order to assist further.
Warm Regards
The Holiday Club