Holday Club .........

I would never recommend the Holiday Club to anyone. I am still waiting for a Senior manager or Director to call me to discuss my complaint but they don't care about their service or customers. I made a booking in July that had to be cancelled due to the travelling restrictions out of Gauteng. I was then given 30 days to make a booking or forfeit the points. I wanted to book in the same resort in October but they had no availability. Then asked to book for the calendar but it was not open for bookings. I then booked for a weekend , which I did not want, but was not going to let my points expire for which I paid for. After the 30 days they then opened the calendar for 2022 and I phoned this morning to cancel my weekend booking and move it to the 2022 calendar in the same resort I originally booked. To my surprise I was then told that you may not use the "expired points" and either will forfeit or use the weekend. Their onw rules stipulate that point s are valid for 3 years and cancellation period can not apply due to vis majure. due to the Covid regulations. They only opened the 2022 calendar after the 30 days expire cycle so that customers were forced to either book or forfeit. This company is so ********* in dealing with contracts and customer service. To date I have asked to escalate my complaint to someone in a Senior position or a Director and although I was promised II am still waiting.