Four Days of NO FEEDBACK !

I am now lodging my complaint on Hellopeter since your call center staff doesn't bother to read, reply or acknowledge an email. Good Morning

Please find attached correspondence from your offices to my my dad on 13/12/2017.

As per my telephonic conversation and arrangement with Lizette, I will be paying an amount of R1219.55 as of 25 January, for the agreed 8 months. As per our arrangement as well, the new points allocation will be taken away and the FULL BALANCE due for last year will be written off.

Reason for my email is that I don’t appreciate the fact that this matter was handed over to the attorneys after we have made the necessary arrangements. Now there is a third party involved as well. (letter attached, dated 15/01/2018) I will NOT be paying towards the attorneys as my recorded telephone conversation with Lizette stated that I will be paying The Holiday Club for the new year fees and my previous year fees will be written off and my points taken away.

I am requesting an explanation on why this account was handed over, after arrangements was made, and WHO will be paying legal fees on this account ???

This is not ethical on the way how business should be handled after recorded arrangements were made.

And please also instruct the attorneys not to call, sms or email my parents as they are not healthy and do not need this extra stress on them, thus the reason I am assisting them.