1 reviews | Active since Nov 2017
Feels like The Holiday club are NOT ASSISTING OUR ELDERLY
Hi Hello Peter
Since 9 May 2017 I tried to assist my uncle to stop The Holiday club. He is 72 years old and he can't afford the installments that time anymore. Now even he has to face the 1% VAT increase. He then started the process after he read the consumers act. But in all the efforts and e- mail correspondents with The Holiday club Ref 00J4HO and Cape Escape ***-CT. and numerous phone calls still today no assistance to cancel the Holiday club time share. All correspondence added.
Just a shame how businesses treat our elderly communities.
Good Day Mr Pretorius,
Thank you for your post.
The Holiday Club does not prevent members from cancelling their membership.
Should a members financial situation change we will assist them with payment arrangements. In the event that the member advises that they, however, wish to cancel their membership, we advise them on the terms of cancellation and/or provide them with alternative options, such as the resale of Points if the purchase price is settled in full.
In the event of cancellation, same will be subject to the payment of a cancellation fee as stipulated by the Consumer Protection Act if the cancellation request is received outside of the cooling-off period allowed.
We trust the above clarifies the issue. Kindly, however, provide us with the Membership Number and we will arrange for a Consultant to contact the member to discuss the matter further.
Kind Regards,
The Holiday Club
Good Day Mr Pretorius,
Thank you for your post.
The Holiday Club does not prevent members from cancelling their membership.
Should a members financial situation change we will assist them with payment arrangements. In the event that the member advises that they, however, wish to cancel their membership, we advise them on the terms of cancellation and/or provide them with alternative options, such as the resale of Points if the purchase price is settled in full.
In the event of cancellation, same will be subject to the payment of a cancellation fee as stipulated by the Consumer Protection Act if the cancellation request is received outside of the cooling-off period allowed.
We trust the above clarifies the issue. Kindly, however, provide us with the Membership Number and we will arrange for a Consultant to contact the member to discuss the matter further.
Kind Regards,
The Holiday Club
Good day Mr Pretorius,
We have tried to contact you telephonically to obtain the Membership Number so that we can investigate and contact the member for further assistance. Your cellphone, however, went to voicemail. We have left a message on your cellphone.
Good day Mr Pretorius,
We have tried to contact you telephonically to obtain the Membership Number so that we can investigate and contact the member for further assistance. Your cellphone, however, went to voicemail. We have left a message on your cellphone.
Good day Mr Pretorius,
We confirm that we have spoken to Mrs Swanepoel with regards to the cancellation of membership for Mr Swanepoel. We await a written cancellation request from the main member in order for the cancellation process to be initiated as discussed with Mrs Swanepoel.
Kind Regards,
The Holiday Club
Good day Mr Pretorius,
We confirm that we have spoken to Mrs Swanepoel with regards to the cancellation of membership for Mr Swanepoel. We await a written cancellation request from the main member in order for the cancellation process to be initiated as discussed with Mrs Swanepoel.
Kind Regards,
The Holiday Club