False Ticket Promotion

Hello Peter

I need to report this; on the 25th of September 2021 my husband and I won a ticket from The Holiday Club , we were at the beach and a brother came and gave us a scratch card so when we scratched that’s when he told us that we won a free ticket for 4nights to the garden route. After that he took us to the offices, we filled in some forms where they also wanted to know our combined salary bracket which was funny.. My husband intentionally ticked a lower amount because we didn’t understand why would one win a competition and then they want to know how much you earn so the lady took our form and said she will call us to come back on Tuesday the 28th of September 2021 which she never did! On Wednesday we decided to go and then a gentleman said we must come back the following day at 2pm which we did. When we went there the lady that helped us said she just wants to tell us about who they are (The Holiday Club) they said to us it’ll be 60 minutes but it went on for 2hours, we didn’t complain because we were excited and then they wanted us to become members, they wanted us to sign up for a membership and pay at around R5000 once deposit so we kept saying it’s not what we’ve budgeted for and they kept taking the amount down and I told my husband that WE WILL NOT. They ended up giving us the signed ticket and told us to call the call center to book a date when we want to go for the vacation. Now this is where the bigger problem comes in, my husband called 2weeks back and then they told him to email them the signed ticket and they said they will call us back. They have never called back so my husband called again and they said a consultant is busy, we have been calling and everytime they tell us about a consultant that is busy. Today the 18th of October we called in the morning to follow up and they asked my husband if he sent an email and he said he did (he even received their automated message) so they said they didn’t receive it so he must resend it which he did and they said we should call back later and at around 16h00 my husband called and the gentleman checked and found the emailed ticket and he asked us ARE YOU GUYS MEMBERS so my husband said no we are not and then he said “a consultant is currently busy” so they’ll call us back before they close.. they didn’t call us. So ladies we are really frustrated because they’re taking us back and forth and we are wasting money calling them so I don’t understand how they would run a competition and be doing this? So what can we do? We have won a free ticket to the garden route at Pletternberg bay but The Holiday Club doesn’t want us to redeem our voucher.