False claims made during informative meeting that turned out to be sales pitch

<p>We were on holiday at Cayley Lodge last week from 1 Aug 2016 until 5 Aug 2016. On Wednesday (3 Aug 2016) we received a call to arrange a meeting where the stated purpose was to show us how to use our points more effectively. We agreed to meet the next day (4 Aug 2016) in the morning.</p> <p>The sales person that came to see us was from ECB Holidays CC. His explanation of how the meeting is related to using points more effectively was that we will use less points per booking if we have 16 points or more in total. He further stated that legislation has changed to the effect that life (infinity) points will be replaced by term points (20 years or less), except for cases where one already owns life points. He then claimed that he has been assigned to close our file with immediate effect either with our original points or with additional points if we choose to do so right away.</p> <p>When asked about the suddenness of the process heclaimed that quarterly emails were sent out last year to warn members about the changes in legislation. We were in an area with limited internet connectivity, which made it difficult to verify his claims, so we decided to sign up for additional life points. Once we arrived back home we could check our emails, look on the web site and call THC customer care, and realized that all the claims about life points not being available in future was completely false.</p> <p>I have sent an email to ********** and called member services three times, but so far the only result has been promises that a work order will one day be created. I went ahead and logged a work order (#00EPZ7) on the web site myself, so please attend to it as a matter of urgency.</p>