SD
Shanaaz D
1 reviews | Active since Dec 2021
22 Dec 2021, 21:31
False and misleading
Terribly misleading. I haven’t been on holiday this year even though I have points available. Today I reserved a unit at Waterberg from the 27/12/021 to 31/12/2021 and clicked on continue to complete my reservation guess what my unit mysteriously disappeared out of my cart. I called holiday club and all they can say is that there is no availability yet we were told we will always find availability at their signature resorts. What a lie!!!
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Replies (2)0
Replies (2)
The Holiday Club's replyOfficial
23 Dec 2021, 08:55Dear Shanaaz
Thank you for bringing this to our attention.
Whilst we have many resorts, with many units available, we have guests booking all the time on our live availability.
Due to this, we encourage our members to always book as far in advance as possible, especially in peak times to ensure their booking is confirmed.
Our Reservations Consultant will contact you soonest to assist you further. Your ticket reference number is ***.
Kind Regards
The Holiday Club
Thank you for bringing this to our attention.
Whilst we have many resorts, with many units available, we have guests booking all the time on our live availability.
Due to this, we encourage our members to always book as far in advance as possible, especially in peak times to ensure their booking is confirmed.
Our Reservations Consultant will contact you soonest to assist you further. Your ticket reference number is ***.
Kind Regards
The Holiday Club
The Holiday Club's reply23 Dec 2021, 08:55
Official
Dear Shanaaz
Thank you for bringing this to our attention.
Whilst we have many resorts, with many units available, we have guests booking all the time on our live availability.
Due to this, we encourage our members to always book as far in advance as possible, especially in peak times to ensure their booking is confirmed.
Our Reservations Consultant will contact you soonest to assist you further. Your ticket reference number is ***.
Kind Regards
The Holiday Club
Thank you for bringing this to our attention.
Whilst we have many resorts, with many units available, we have guests booking all the time on our live availability.
Due to this, we encourage our members to always book as far in advance as possible, especially in peak times to ensure their booking is confirmed.
Our Reservations Consultant will contact you soonest to assist you further. Your ticket reference number is ***.
Kind Regards
The Holiday Club
The Holiday Club's replyOfficial
29 Dec 2021, 14:42Dear Shanaaz
We are so happy that we could amicably resolve your query.
Enjoy a wonderfully amazing, fun holiday.
Keep well and stay safe.
Kind Regards
The Holiday Club
We are so happy that we could amicably resolve your query.
Enjoy a wonderfully amazing, fun holiday.
Keep well and stay safe.
Kind Regards
The Holiday Club
The Holiday Club's reply29 Dec 2021, 14:42
Official
Dear Shanaaz
We are so happy that we could amicably resolve your query.
Enjoy a wonderfully amazing, fun holiday.
Keep well and stay safe.
Kind Regards
The Holiday Club
We are so happy that we could amicably resolve your query.
Enjoy a wonderfully amazing, fun holiday.
Keep well and stay safe.
Kind Regards
The Holiday Club