Extremely Poor Customer Service

Item: The Holiday Club
Rating: 1
Author: Rodney K

I submitted documents in August 2020, to dispose of points and cancel the membership. 3 months later and still no resolution, apart from the answer that "sales is working on it". This is most frustrating and extremely unprofessional. I do not recommend this business at all.

Helpful (0)

Replies (3)

The Holiday Club's replyOfficial

18 Nov 2020, 10:09

Hi Rodney, can you please provide us with your Membership number and contact details so we can see why this process is taking so long?
Kind regards
The Holiday Club

The Holiday Club's reply18 Nov 2020, 10:09

Official

Hi Rodney, can you please provide us with your Membership number and contact details so we can see why this process is taking so long?
Kind regards
The Holiday Club

Rodney K's updateReviewer Update

01 Dec 2020, 17:15

It is now December 1.
Still no reply from the Holiday Club.

Rodney K's update01 Dec 2020, 17:15

Reviewer Update

It is now December 1.
Still no reply from the Holiday Club.

The Holiday Club's replyOfficial

02 Dec 2020, 07:12

Hi Rodney, the membership was definitely cancelled. We will email a copy of the surrender documents to the email address on file.
Regards
The Holiday Club

The Holiday Club's reply02 Dec 2020, 07:12

Official

Hi Rodney, the membership was definitely cancelled. We will email a copy of the surrender documents to the email address on file.
Regards
The Holiday Club