Exhorbitant levies, careless communication, no follow-up

To add to the exceptionally long list of bad reviews: Holiday Club happily took off their "levies" every month during the lockdown period, and yet members were "informed" by general email that normal cancellation policy would apply for bookings during this period??!! Only once we sent an enquiry about our September booking did we eventually receive a phone call saying that we should have cancelled timeously in order to keep our points. No notification to each booking, no follow up, until we queried and then a rather uncaring phone call? Too late?! Exhorbitant monthly levies, with no respite during this difficult financial time and very little interest in their members, but very quick to collect their money! Rather disgusted!