Excuses excuses excuse!!!

My 11 points were meant to expire in September 2015. I tried to book La C?te d'Azur for a weekend in November. I was asked to make the booking via their website. I went on to their website 15/08/2015 to make a booking however their website was not allowing me to book so I lodged an online complaint. I only got a response of only on THURSDAY (yesterday) saying that my problem is resolved. I logged on to the website on yesterday and today to make my booking only to see that the resort is no longer available. I called the holiday club call centre and was told that there was nothing that they could do and I should choose from what's available. I don't believe this is fair since I pay ridiculous fees to keep this point system and now due to their negligence I must suffer. <br> <br> Not a happy customer since if I was late with my payment they wouldn't accept it!!!!