BB
Byron B
1 reviews | Active since Nov 2021
16 Nov 2021, 08:24
EMPTY PROMISES from the Holiday Club
I was told that a Refund would be made yesterday ( 15th Nov. 2021 ) for R34,000+ I have been complaining for over 3 weeks now and all I get is EMPTY PROMISES What more must one do to get a RIGHTFUL refund from The holiday club. I am now being forced to take legal action on this matter
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Replies (3)
The Holiday Club's replyOfficial
16 Nov 2021, 09:52Hi Byron, thanks for your post. We apologize for the delay in processing your refund. We'd like to confirm that payment has been completed and proof of payment will be emailed to you shortly. Again, Thank you for giving us the opportunity to address your query. We will strive to offer a better customer experience in your next interaction with our business. Take Care!
Regards,
The Holiday Club.
Regards,
The Holiday Club.
The Holiday Club's reply16 Nov 2021, 09:52
Official
Hi Byron, thanks for your post. We apologize for the delay in processing your refund. We'd like to confirm that payment has been completed and proof of payment will be emailed to you shortly. Again, Thank you for giving us the opportunity to address your query. We will strive to offer a better customer experience in your next interaction with our business. Take Care!
Regards,
The Holiday Club.
Regards,
The Holiday Club.
BB
Byron B's updateReviewer Update
17 Nov 2021, 17:26I was refunded the money they owed me BUT they did NOT PAY any interest
They want me to prove lost of interest?
I took the R 34,381.86 out of my Call account which has an interest rate of 4% pa - they should be able to calculate the interest for 1 month on that.
I could ask my bankers to give me the Interest they charge on my credit card if I went into the red.
I will get the Card division to do the calculation if they so wish
They want me to prove lost of interest?
I took the R 34,381.86 out of my Call account which has an interest rate of 4% pa - they should be able to calculate the interest for 1 month on that.
I could ask my bankers to give me the Interest they charge on my credit card if I went into the red.
I will get the Card division to do the calculation if they so wish
BB
Byron B's update17 Nov 2021, 17:26
Reviewer Update
I was refunded the money they owed me BUT they did NOT PAY any interest
They want me to prove lost of interest?
I took the R 34,381.86 out of my Call account which has an interest rate of 4% pa - they should be able to calculate the interest for 1 month on that.
I could ask my bankers to give me the Interest they charge on my credit card if I went into the red.
I will get the Card division to do the calculation if they so wish
They want me to prove lost of interest?
I took the R 34,381.86 out of my Call account which has an interest rate of 4% pa - they should be able to calculate the interest for 1 month on that.
I could ask my bankers to give me the Interest they charge on my credit card if I went into the red.
I will get the Card division to do the calculation if they so wish
The Holiday Club's replyOfficial
18 Nov 2021, 16:40 Hi Bryon,
Thank you for your reply. Regrettably, we cannot address your query further on this platform. We understand the Collections Department has been in contact with you to assist with the questions raised. Should you have any further inquiries, please liaise with our Collections Department directly. Take care.
Regards,
The Holiday Club
Regards,
The Holiday Club
The Holiday Club's reply18 Nov 2021, 16:40
Official
Hi Bryon,
Thank you for your reply. Regrettably, we cannot address your query further on this platform. We understand the Collections Department has been in contact with you to assist with the questions raised. Should you have any further inquiries, please liaise with our Collections Department directly. Take care.
Regards,
The Holiday Club
Regards,
The Holiday Club