dP
deon P

1 reviews | Active since Jan 2016

19 Jan 2016, 13:56

[Email Removed] NON EXISTANT!

Having been disillusioned by your product and service over many years, have made numerous attempts to close what appears to be an open ended contract, while being presented with ongoing unavailability of decent vacation venues offered in your glossy magazines and usually months before the time! <br> <br> I find it sad to resort to complaining on a public platform, however this is due to your company making it very difficult to do so internally. Firstly your \assist"e-mail address never works and secondly when I have tried phoning your call centre for help"

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Replies (1)
The Holiday Club
The Holiday Club's reply19 Jan 2016, 14:56
Official
Hello let410uvp,

Thank you for your comments.

We perused our records and we have no previous requests on record from you, either telephonically or written, requesting termination of your Membership due to the issues mentioned in your post. Our *** email address is operational and available 24/7.

That being said - we will contact you by the end of business today to discuss the various option available to you.

Regards

The Holiday Club