SM
Sal M
1 reviews | Active since Mar 2009
04 Sept 2024, 12:48
The Holiday Club
<div>I would advise anyone considering this as a holiday option. Over the years it has gotten increasingly difficult to reserve a destination you would prefer. They seem to have more members than they do available accommodation. Rather opt for a proper Timeshare or use your holiday money via AirBNB - once you are in the Holiday Club, it costs a fortune to get out with their clauses and policies - just don't do it!</div>
Helpful (0)
Replies (2)0
Replies (2)
The Holiday Club's replyOfficial
05 Sept 2024, 08:59Dear Sal Mander
We acknowledge your review and our Consultant's assistance to you.
We understand that booking your preferred destination can be challenging, especially during peak periods and in popular locations. To help secure the holidays you want, we highly recommend planning and booking as early as possible. This allows you to have a better chance of reserving your desired destination.
If you need any assistance with the booking process or finding available options, our reservations team is here to assist you as best as possible, and you even have the option to book online.
We acknowledge your review and our Consultant's assistance to you.
We understand that booking your preferred destination can be challenging, especially during peak periods and in popular locations. To help secure the holidays you want, we highly recommend planning and booking as early as possible. This allows you to have a better chance of reserving your desired destination.
If you need any assistance with the booking process or finding available options, our reservations team is here to assist you as best as possible, and you even have the option to book online.
We appreciate your understanding and hope to make your future holiday planning smoother and wish you many more extraordinary holidays with us.
Kind regards
The Holiday Club
The Holiday Club's reply05 Sept 2024, 08:59
Official
Dear Sal Mander
We acknowledge your review and our Consultant's assistance to you.
We understand that booking your preferred destination can be challenging, especially during peak periods and in popular locations. To help secure the holidays you want, we highly recommend planning and booking as early as possible. This allows you to have a better chance of reserving your desired destination.
If you need any assistance with the booking process or finding available options, our reservations team is here to assist you as best as possible, and you even have the option to book online.
We acknowledge your review and our Consultant's assistance to you.
We understand that booking your preferred destination can be challenging, especially during peak periods and in popular locations. To help secure the holidays you want, we highly recommend planning and booking as early as possible. This allows you to have a better chance of reserving your desired destination.
If you need any assistance with the booking process or finding available options, our reservations team is here to assist you as best as possible, and you even have the option to book online.
We appreciate your understanding and hope to make your future holiday planning smoother and wish you many more extraordinary holidays with us.
Kind regards
The Holiday Club
SM
Sal M's updateReviewer Update
05 Sept 2024, 10:18Hi, the consultant is great but bound by what her employer allows her to do -BUT the policies are very poor.
Furthermore, it would seem that the first step you take when you receive a review on HP is to report it as false or dispute its authenticity in a bid to have it removed from the public eye. All of this despite the fact that I don't provide personal details on a public platform, you knew about my complaint and tried to have it removed from this platform.
It is quite odd, that no GOOGLE ratings, or even FACEBOOK ratings exist, I guess because you can't pay to have those moderated. Your company culture speaks volumes wrt the way you do business! Your ratings on this platform are manipulated through the steps you take to refute them, and then ask your clients to rerate them - coming from the strategic service industry I am telling you right now your CS leadership is 'gaming' the system.
Furthermore, it would seem that the first step you take when you receive a review on HP is to report it as false or dispute its authenticity in a bid to have it removed from the public eye. All of this despite the fact that I don't provide personal details on a public platform, you knew about my complaint and tried to have it removed from this platform.
It is quite odd, that no GOOGLE ratings, or even FACEBOOK ratings exist, I guess because you can't pay to have those moderated. Your company culture speaks volumes wrt the way you do business! Your ratings on this platform are manipulated through the steps you take to refute them, and then ask your clients to rerate them - coming from the strategic service industry I am telling you right now your CS leadership is 'gaming' the system.
SM
Sal M's update05 Sept 2024, 10:18
Reviewer Update
Hi, the consultant is great but bound by what her employer allows her to do -BUT the policies are very poor.
Furthermore, it would seem that the first step you take when you receive a review on HP is to report it as false or dispute its authenticity in a bid to have it removed from the public eye. All of this despite the fact that I don't provide personal details on a public platform, you knew about my complaint and tried to have it removed from this platform.
It is quite odd, that no GOOGLE ratings, or even FACEBOOK ratings exist, I guess because you can't pay to have those moderated. Your company culture speaks volumes wrt the way you do business! Your ratings on this platform are manipulated through the steps you take to refute them, and then ask your clients to rerate them - coming from the strategic service industry I am telling you right now your CS leadership is 'gaming' the system.
Furthermore, it would seem that the first step you take when you receive a review on HP is to report it as false or dispute its authenticity in a bid to have it removed from the public eye. All of this despite the fact that I don't provide personal details on a public platform, you knew about my complaint and tried to have it removed from this platform.
It is quite odd, that no GOOGLE ratings, or even FACEBOOK ratings exist, I guess because you can't pay to have those moderated. Your company culture speaks volumes wrt the way you do business! Your ratings on this platform are manipulated through the steps you take to refute them, and then ask your clients to rerate them - coming from the strategic service industry I am telling you right now your CS leadership is 'gaming' the system.