Does not uphold promises or the law.

I have tried to follow up on my refund which was promised to me as I cancelled an agreement 2 days after it was made and nobody can assist me because apparently I am not on the system. The CPA says I need to be refunded within 15 days. It has been 20! I will be taking further action as this is *****ing and contravention of the law. The Holiday Club IVR does not route you according to the options they provide. They said they tried to call on the number they had on record but I have had my number since long before there was any agreement and there have been no missed calls, voice messages or other messages.