Dissapointed in The Holiday Club

Item: The Holiday Club
Rating: 2
Author: elzetteclaassens E

Me and my daughter went to Herm**** for a week and stayed at the 'Herm**** beach resort' and how disappointing it was. The resort is next to an informal settlement and you have to drive through this informal settlement to get to the resort. Nowhere is this shown in any of the photos. We felt unsafe. The amendments were minimal, a game room, putt putt, a bar and a swimming pool. Although it's called a 'beach' resort, there are no beaches, ONLY rocks and you are not allowed to swim anywhere. The only positive thing I can say is that the staff were very friendly. I wonder if THC even know where their resorts are situated or do they just don't care. I paid a lot of money to be part of THC but they got their money so now you are just a number. Very disappointed. ***!!!

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Replies (1)

The Holiday Club's replyOfficial

13 Mar 2023, 16:56

Dear Elzette

Thank you for your review.

We are very sorry that your selected accommodation did not meet your expectations this time around.

It is indeed regrettable that external factors contributed to a dampened stay, however we can assure you that all our Resorts within our inventory take the safety and security of our guests very seriously.

We certainly take great strides to ensure that accommodation offerings within our portfolio are to the comfort and enjoyment of our Members, and feedback such as yours greatly helps our dedicated Business Development team and Company at large, better evaluate such offerings.

We reiterate that every one of our Members are of the utmost importance to us, and we really appreciate your constructive criticism, as it will help us make the necessary improvements for future developments.

It has been wonderful delighting you with a range of holiday memories over the years, and we look forward to being of service again.

Kind Regards

The Holiday Club

The Holiday Club's reply13 Mar 2023, 16:56

Official