Disgusting service

When making a reservation thru The Holiday Club in December 2019, three specific criteria was given to Mr L Saayman, i.e Ground Level Unit, Sea View & we are PENSIONERS/RETIRED COUPLE. The unit 731 was allocated. Upon arrival on Saturday, 7/3/2020, to our shock surprise, this Unit was EIGHT walkways from ground level at a 35 degree angle. We contacted the Club Mykonos Staff who were extremely helpful, but unable to assist us, advising to wait until Monday, 9/3/2020. A consultant from The Holiday Club called on Monday and advised there were NO OTHER UNITS AVAILABLE. We were also informed that the consultants at The Holiday Club are clueless of the nature of the units they allocate, which is a disaster and leads to no consideration or respect for the criteria provided. We booked-out on Wednesday, 11/3/2020, due to unhappiness with the access to and from the unit and the inconvenience dumped on us.