Disgusting behaviour

On the 19th of January we met with Franco at Dikololo holiday resort and was sold points to utilize, my wife and I was promised if we take the ownership package and pay the deposit of 8K+ we will get 5 points free, 50% discount on international trips and the 20 points to utilize immediately I made payment using my bank card and after numerous messages and calls to Franco and the holiday club I have no resolution the only thing that was honored was the 5 free points he also mentioned that the debit order will be 1800pm, now when the welcome email came it shows R2956, when I call Franco all he says “was im not sure if you remember but I mentioned this” which again is mine and my wifes word against his, im am not happy at all with this deal, its not what I was promised, I would like for my deposit to be refunded and the contract to be null and void,I have spoken to Nerasha and she placed the debit order on hold, ticket was raised with reference *** I need and urgent resolution to this matter. I would also like to state that I give my wife Valancia Mohanlall full control over the handling of this query her contact details are *** ***. A week and no communication, the reviews on this place screams ****