eG
estelle G
1 reviews | Active since Feb 2026
18 Feb 2026, 12:04
DISGRACEFUL
WATCH OUT - When sending e-mails, they bamboozle you by snding an e-mails stating that the ticket was closed. You think that whatever you requested was done - IT WAS NOT. It is just a ploy to keep you locked into their substandard holiday accommodation.
Helpful (0)
Replies (3)0
Replies (3)
The Holiday Club's replyOfficial
18 Feb 2026, 13:00Dear Mrs Greyling
Thank you for your review. We are very sorry to hear of the experience you've described. That is not the impression or standard of service we aim to deliver to our valued Members. We confirm that our team has been in contact to provide further clarity on your query and to assist in resolving any outstanding concerns. Please be assured that we are here to support you through this process.
Thank you for your review. We are very sorry to hear of the experience you've described. That is not the impression or standard of service we aim to deliver to our valued Members. We confirm that our team has been in contact to provide further clarity on your query and to assist in resolving any outstanding concerns. Please be assured that we are here to support you through this process.
Kind Regards
The Holiday Club
The Holiday Club's reply18 Feb 2026, 13:00
Official
Dear Mrs Greyling
Thank you for your review. We are very sorry to hear of the experience you've described. That is not the impression or standard of service we aim to deliver to our valued Members. We confirm that our team has been in contact to provide further clarity on your query and to assist in resolving any outstanding concerns. Please be assured that we are here to support you through this process.
Thank you for your review. We are very sorry to hear of the experience you've described. That is not the impression or standard of service we aim to deliver to our valued Members. We confirm that our team has been in contact to provide further clarity on your query and to assist in resolving any outstanding concerns. Please be assured that we are here to support you through this process.
Kind Regards
The Holiday Club
eG
estelle G's updateReviewer Update
27 Feb 2026, 06:38FYI the support i received was to try to convince me to stay. Number of e-mails. Two telephone calls but no help on the cancellation. Do not get a straight answer from Valene. Just standard responses followed by a system generated email stating query resolved. Nothing more than professional ****mers. NOT HAPPY
eG
estelle G's update27 Feb 2026, 06:38
Reviewer Update
FYI the support i received was to try to convince me to stay. Number of e-mails. Two telephone calls but no help on the cancellation. Do not get a straight answer from Valene. Just standard responses followed by a system generated email stating query resolved. Nothing more than professional ****mers. NOT HAPPY
The Holiday Club's replyOfficial
27 Feb 2026, 16:01Dear Mrs Greyling
Thank you for your feedback. We have looked into this and will be in touch to address the matter further.
Kind Regards
The Holiday Club
Thank you for your feedback. We have looked into this and will be in touch to address the matter further.
Kind Regards
The Holiday Club
The Holiday Club's reply27 Feb 2026, 16:01
Official
Dear Mrs Greyling
Thank you for your feedback. We have looked into this and will be in touch to address the matter further.
Kind Regards
The Holiday Club
Thank you for your feedback. We have looked into this and will be in touch to address the matter further.
Kind Regards
The Holiday Club