CM
Christo M
1 reviews | Active since Feb 2025
15 Feb 2025, 08:01
Disgrace!
My family have been lifelong members of The holiday club. In December we were at the Strand Pavillion. During the process of changing to Private Resedence,we received an voucher for a mid week stay at Formosa Bay Resort. We **** the R399 payment and then the problems started. Its been 2 months now,being send from one person to the next,sending them my voucher and lots of emails,whatsapps,phonecalls and so forth. Yesterday i phoned them again,for the 100th time and i had to email them my voucher(that they gave me).I DID!! They promised to respond before end of day. NOTHING again! How is this possible??? Pathetic. Never again
Helpful (0)
Replies (4)0
Replies (4)
The Holiday Club's replyOfficial
17 Feb 2025, 08:17 Dear Christo
Thank you for your review.
We acknowledge your comments and can confirm that a Consultant will be in contact with you regarding your query.
Have a lovely day further.
Kind Regards
The Holiday Club
Thank you for your review.
We acknowledge your comments and can confirm that a Consultant will be in contact with you regarding your query.
Have a lovely day further.
Kind Regards
The Holiday Club
The Holiday Club's reply17 Feb 2025, 08:17
Official
Dear Christo
Thank you for your review.
We acknowledge your comments and can confirm that a Consultant will be in contact with you regarding your query.
Have a lovely day further.
Kind Regards
The Holiday Club
Thank you for your review.
We acknowledge your comments and can confirm that a Consultant will be in contact with you regarding your query.
Have a lovely day further.
Kind Regards
The Holiday Club
The Holiday Club's replyOfficial
17 Feb 2025, 12:02 Dear Christo
Thank you for the proof of payment. We assure you that we are actively working to resolve the issue at hand. We further confirm that we are in direct communication with you to resolve the issue you encountered, and will continue to keep you updated on your query.
Kind Regards
The Holiday Club
Thank you for the proof of payment. We assure you that we are actively working to resolve the issue at hand. We further confirm that we are in direct communication with you to resolve the issue you encountered, and will continue to keep you updated on your query.
Kind Regards
The Holiday Club
The Holiday Club's reply17 Feb 2025, 12:02
Official
Dear Christo
Thank you for the proof of payment. We assure you that we are actively working to resolve the issue at hand. We further confirm that we are in direct communication with you to resolve the issue you encountered, and will continue to keep you updated on your query.
Kind Regards
The Holiday Club
Thank you for the proof of payment. We assure you that we are actively working to resolve the issue at hand. We further confirm that we are in direct communication with you to resolve the issue you encountered, and will continue to keep you updated on your query.
Kind Regards
The Holiday Club
CM
Christo M's updateReviewer Update
26 Feb 2025, 12:26I must just say,that The Holiday Club resolved my issue and i made a booking with the free voucher i received. Yes,there was a delay in correspondence,but its been dealt with.
Thanks for contacting me
Regards
Thanks for contacting me
Regards
CM
Christo M's update26 Feb 2025, 12:26
Reviewer Update
I must just say,that The Holiday Club resolved my issue and i made a booking with the free voucher i received. Yes,there was a delay in correspondence,but its been dealt with.
Thanks for contacting me
Regards
Thanks for contacting me
Regards
The Holiday Club's replyOfficial
26 Feb 2025, 15:37Dear Christo
We appreciate your patience in the matter, and are happy to have offered you a satisfactory resolution. Have a wonderful day further!
Kind Regards
The Holiday Club
We appreciate your patience in the matter, and are happy to have offered you a satisfactory resolution. Have a wonderful day further!
Kind Regards
The Holiday Club
The Holiday Club's reply26 Feb 2025, 15:37
Official
Dear Christo
We appreciate your patience in the matter, and are happy to have offered you a satisfactory resolution. Have a wonderful day further!
Kind Regards
The Holiday Club
We appreciate your patience in the matter, and are happy to have offered you a satisfactory resolution. Have a wonderful day further!
Kind Regards
The Holiday Club