Disappointed and Frustrated experience

Good Day

I am quiet frustrated to hear with have lost our points for the booking to Sea n Sky booked for the 6-9 March due to a stupid error made from your side.

Morney called after me making the extra call to them since he did not follow up with me as discusses. They the decides to call my mom and played the call to my mom, which is not the full call and their are parts missing from that call. She is not so stupid to not mention there are kids accompanying us to the holiday resort. We have been on many holidays and had the person booked this holiday 2 months ago notified her that it will not accommodate 6 adults plus kids, she would have immediately booked another unit. We have enough points available.

I need someone to urgently attend to this and get back to me asap. Kindly go back to all calls we have made regarding this membership number since the 6th of March.

We have spoken to Morney and he said we have lost the points booked to Sea n Sky. We are not pleased with that resolution. We are paying monthly for the holiday club and have used it many years in the past we don't expect to be treated with such dis honesty.

We need those points allocated back to us and we need confirmation of that as well once done.

King Regards

Mrs Naicker ***