CP
Cathy P
1 reviews | Active since Mar 2009
26 Sept 2023, 08:07
Dikjololo. Midweek break from hell
We were there 4 September till 8 September 2023, at Dikhololo. We stayed in Kudu 22. Arived the Monday, complained the Tuesday about rats, at reception, were toldcthey were having problems with rats and did put a rat trap. Friday we left and showed a manager Hennie, the foto's we took. No reply from Dikhololo. We send a email to The Holiday club with all the details. It is now 26 September and no response from Dikhololo or The Holiday club. This was a nightmare holiday. We have been to going to Dikholo for years, and this is the first time we had problems
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The Holiday Club's replyOfficial
26 Sept 2023, 15:16Dear Cathy
Thank you for taking the time to leave us this review. We are deeply disappointed to learn that this was your experience, especially as it is very unlike the service that guests are known to receive at Dikhololo.
Please accept our sincerest apologies for any inconveniences that were caused to you. The situation you described is not reflective of the level of service we strive to provide to our valued Members at any one of our Resorts.
Rest assured that an investigation is actively underway to address the concerns you have raised with us. We have engaged a Consultant to thoroughly assess the situation, and can confirm that they have been in contact with you today to discuss the progress of your query.
We understand your frustration, especially considering your long-standing relationship with Dikhololo. Please allow us some time to conclude our investigation and rectify the situation. We are committed to resolving these issues and ensuring that your future visits meet the high standards you expect from us.
A Consultant will be in contact with you as soon as we have concluded in addressing the concerns you have raised. Your satisfaction is of utmost importance to us, and we aim to regain your trust in Dikhololo.
Once again, thank you for bringing this matter to our attention. Your feedback will be instrumental in helping us improve our services and facilities.
Kind Regards
The Holiday Club
Thank you for taking the time to leave us this review. We are deeply disappointed to learn that this was your experience, especially as it is very unlike the service that guests are known to receive at Dikhololo.
Please accept our sincerest apologies for any inconveniences that were caused to you. The situation you described is not reflective of the level of service we strive to provide to our valued Members at any one of our Resorts.
Rest assured that an investigation is actively underway to address the concerns you have raised with us. We have engaged a Consultant to thoroughly assess the situation, and can confirm that they have been in contact with you today to discuss the progress of your query.
We understand your frustration, especially considering your long-standing relationship with Dikhololo. Please allow us some time to conclude our investigation and rectify the situation. We are committed to resolving these issues and ensuring that your future visits meet the high standards you expect from us.
A Consultant will be in contact with you as soon as we have concluded in addressing the concerns you have raised. Your satisfaction is of utmost importance to us, and we aim to regain your trust in Dikhololo.
Once again, thank you for bringing this matter to our attention. Your feedback will be instrumental in helping us improve our services and facilities.
Kind Regards
The Holiday Club
The Holiday Club's reply26 Sept 2023, 15:16
Official
Dear Cathy
Thank you for taking the time to leave us this review. We are deeply disappointed to learn that this was your experience, especially as it is very unlike the service that guests are known to receive at Dikhololo.
Please accept our sincerest apologies for any inconveniences that were caused to you. The situation you described is not reflective of the level of service we strive to provide to our valued Members at any one of our Resorts.
Rest assured that an investigation is actively underway to address the concerns you have raised with us. We have engaged a Consultant to thoroughly assess the situation, and can confirm that they have been in contact with you today to discuss the progress of your query.
We understand your frustration, especially considering your long-standing relationship with Dikhololo. Please allow us some time to conclude our investigation and rectify the situation. We are committed to resolving these issues and ensuring that your future visits meet the high standards you expect from us.
A Consultant will be in contact with you as soon as we have concluded in addressing the concerns you have raised. Your satisfaction is of utmost importance to us, and we aim to regain your trust in Dikhololo.
Once again, thank you for bringing this matter to our attention. Your feedback will be instrumental in helping us improve our services and facilities.
Kind Regards
The Holiday Club
Thank you for taking the time to leave us this review. We are deeply disappointed to learn that this was your experience, especially as it is very unlike the service that guests are known to receive at Dikhololo.
Please accept our sincerest apologies for any inconveniences that were caused to you. The situation you described is not reflective of the level of service we strive to provide to our valued Members at any one of our Resorts.
Rest assured that an investigation is actively underway to address the concerns you have raised with us. We have engaged a Consultant to thoroughly assess the situation, and can confirm that they have been in contact with you today to discuss the progress of your query.
We understand your frustration, especially considering your long-standing relationship with Dikhololo. Please allow us some time to conclude our investigation and rectify the situation. We are committed to resolving these issues and ensuring that your future visits meet the high standards you expect from us.
A Consultant will be in contact with you as soon as we have concluded in addressing the concerns you have raised. Your satisfaction is of utmost importance to us, and we aim to regain your trust in Dikhololo.
Once again, thank you for bringing this matter to our attention. Your feedback will be instrumental in helping us improve our services and facilities.
Kind Regards
The Holiday Club