Gg
Gerard gerard.edoire

1 reviews | Active since May 2022

17 May 2022, 08:12

Dikhololo resort warning

we went to Dikhololo resort on the 06.05.2022 till the 13.05.2022 for our wedding anniversary and what a disappointment and the most terrible experience in our over 25 years with the holiday club They said this was is 2 bedrooms BUT IS NOT 2 BEDROOMS ONLY ONE BEDROON SLEEPING 2 PEOPLE PRITATLY Was no duvet in any of the beds not even in the only one bedroom we put blanket but they are so heavy to sleep with Bathroom water was hot enough one shower but we where the of us very very uncomfortable lounge suit {if u can call like that} stove plates are forever to get warm We had to to pay for everything we wanted to play ex you to swim in the hot pool u must pay ,if want to play putt putt you have to pay EVERYTHING has a price tag We already paid for our stay now u have to pay for everything else ??this is ridiculous We definitely not recommending DKHOLOLO RESORT at anyone

0
Replies (1)
The Holiday Club
The Holiday Club's reply17 May 2022, 09:41
Official
Dear Gerard 

Thank you for taking the time to share your experience of your recent stay. We apologize for any inconvenience that was caused to you and are disappointed that our service did not meet your expectations. Our resort and its staff are well known for our exceptional attention to detail and as such, we appreciate you bringing the above to our attention. We will use this feedback to ensure we provide better service to you and all our guests moving forward. We hope you will give us another chance to serve you better in the future!

Kind Regards
The Holiday Club