AV
Anna-Marie Venter
1 reviews | Active since Sept 2010
02 Dec 2015, 21:15
DEBIT ORDER NEVER ADJUSTED
On 02/12 my stepfather wanted to book a holiday with Holiday Club and was told he was in arrears with his payments, although the monthly instalments are deducted via debit order. A certain Sanjee advised him that the levies were increased 3 years ago, but apparently never on the system, and his debit order was never adjusted. He is a pensioner, but they advised that without payment of the \arrear"amount of R1"
Helpful (0)
Replies (1)0
Replies (1)
The Holiday Club's replyOfficial
03 Dec 2015, 08:13Hello nooientjie,
Thank you for your post.
Please accept our apologies for any inconvenience experienced as a result of this. Mr Smit's booking was confirmed and a Confirmation Letter was emailed to him yesterday.
Once again, thank you for bringing you concerns to our attention and giving us the opportunity to address them.
A Consultant will contact Mr Smit by end of business today.
Regards
The Holiday Club
Thank you for your post.
Please accept our apologies for any inconvenience experienced as a result of this. Mr Smit's booking was confirmed and a Confirmation Letter was emailed to him yesterday.
Once again, thank you for bringing you concerns to our attention and giving us the opportunity to address them.
A Consultant will contact Mr Smit by end of business today.
Regards
The Holiday Club
The Holiday Club's reply03 Dec 2015, 08:13
Official
Hello nooientjie,
Thank you for your post.
Please accept our apologies for any inconvenience experienced as a result of this. Mr Smit's booking was confirmed and a Confirmation Letter was emailed to him yesterday.
Once again, thank you for bringing you concerns to our attention and giving us the opportunity to address them.
A Consultant will contact Mr Smit by end of business today.
Regards
The Holiday Club
Thank you for your post.
Please accept our apologies for any inconvenience experienced as a result of this. Mr Smit's booking was confirmed and a Confirmation Letter was emailed to him yesterday.
Once again, thank you for bringing you concerns to our attention and giving us the opportunity to address them.
A Consultant will contact Mr Smit by end of business today.
Regards
The Holiday Club