sM
samkelo M
1 reviews | Active since Oct 2014
04 Sept 2015, 21:52
Contract cancellation
March this year my wife and I were in Umhlanga and was approached the same as others with scratch cards, we joined Holiday club and was told we have points to use for our holiday getaways. June we went to Drankensburg and our points are now over, and every month I pay R2159 which I thought will be premiums but it turns out to be loan repayments which I'm charged interest. my wife has tried to call the call center and was told we need to pay R23000 to cancel our membership. I want to cancel this contract!!!!
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The Holiday Club's replyOfficial
05 Sept 2015, 06:38Hello Pepino12680,
Thank you for you comments.
You purchased 20 Points and in addition to that you also received a once off allocation 10 free Bonus Points.
You used 9 of the 10 Bonus Points for your recent reservation. You will be allocated with your 20 Points on 1 June 2016. You are currently settling the purchase price of the 20 Points by paying a monthly instalment in respect of the same. The instalment also includes your fees for 2016.
All potential members receive a copy of the Agreement on the date of signing and are afforded the opportunity to peruse the document at their leisure during the allowed cooling off period. Should they wish to cancel the agreement, with a full refund, they can do so by submitting their cancellation request to The Holiday Club within the cooling off period.
Cancellation requests submitted outside the cooling off period will be subject to the terms of the National Credit Act which allows the Credit Provider to charge a cancellation fee.
We will contact you on Monday 7 September 2015 to discuss other options that might be available to you.
Regards
The Holiday Club
Thank you for you comments.
You purchased 20 Points and in addition to that you also received a once off allocation 10 free Bonus Points.
You used 9 of the 10 Bonus Points for your recent reservation. You will be allocated with your 20 Points on 1 June 2016. You are currently settling the purchase price of the 20 Points by paying a monthly instalment in respect of the same. The instalment also includes your fees for 2016.
All potential members receive a copy of the Agreement on the date of signing and are afforded the opportunity to peruse the document at their leisure during the allowed cooling off period. Should they wish to cancel the agreement, with a full refund, they can do so by submitting their cancellation request to The Holiday Club within the cooling off period.
Cancellation requests submitted outside the cooling off period will be subject to the terms of the National Credit Act which allows the Credit Provider to charge a cancellation fee.
We will contact you on Monday 7 September 2015 to discuss other options that might be available to you.
Regards
The Holiday Club
The Holiday Club's reply05 Sept 2015, 06:38
Official
Hello Pepino12680,
Thank you for you comments.
You purchased 20 Points and in addition to that you also received a once off allocation 10 free Bonus Points.
You used 9 of the 10 Bonus Points for your recent reservation. You will be allocated with your 20 Points on 1 June 2016. You are currently settling the purchase price of the 20 Points by paying a monthly instalment in respect of the same. The instalment also includes your fees for 2016.
All potential members receive a copy of the Agreement on the date of signing and are afforded the opportunity to peruse the document at their leisure during the allowed cooling off period. Should they wish to cancel the agreement, with a full refund, they can do so by submitting their cancellation request to The Holiday Club within the cooling off period.
Cancellation requests submitted outside the cooling off period will be subject to the terms of the National Credit Act which allows the Credit Provider to charge a cancellation fee.
We will contact you on Monday 7 September 2015 to discuss other options that might be available to you.
Regards
The Holiday Club
Thank you for you comments.
You purchased 20 Points and in addition to that you also received a once off allocation 10 free Bonus Points.
You used 9 of the 10 Bonus Points for your recent reservation. You will be allocated with your 20 Points on 1 June 2016. You are currently settling the purchase price of the 20 Points by paying a monthly instalment in respect of the same. The instalment also includes your fees for 2016.
All potential members receive a copy of the Agreement on the date of signing and are afforded the opportunity to peruse the document at their leisure during the allowed cooling off period. Should they wish to cancel the agreement, with a full refund, they can do so by submitting their cancellation request to The Holiday Club within the cooling off period.
Cancellation requests submitted outside the cooling off period will be subject to the terms of the National Credit Act which allows the Credit Provider to charge a cancellation fee.
We will contact you on Monday 7 September 2015 to discuss other options that might be available to you.
Regards
The Holiday Club