WD
Wade D

1 reviews | Active since Mar 2023

18 Mar 2023, 01:18

Cancelling membership with The Holiday Club

I have signed up with Holiday Club but have never been able to make use of there services due to holiday resorts always full. I been told to upgrade my package and then was told it’s not guaranteed to get accommodation after upgrading. As a result of not having to make use of any of their services after paying a deposit and paying the monthly debits, I requested to cancel my membership as I have no interest to continue membership with Holiday Club. Since then, I was told I need to pay substantial amount of money to cancel my membership and I am threatened by The Holiday Club, that they will hand me over to lawyers and black list me at the credit bureau.

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Replies (1)
The Holiday Club
The Holiday Club's reply20 Mar 2023, 16:20
Official
Dear Wade 

Thank you for your comments. 

Kindly note that a Consultant has tried to contact you on a few occasions today to further advise you on the information we have provided you with previously, unfortunately to no avail. 

We are sorry that you have not had the best luck securing accommodation, however have always encouraged our Members to make their bookings in advance in order to secure their desired accommodation. 

While we regret that you feel this way towards the settlement of your notice fee, we reconfirm that your acknowledged, signed Agreement with The Holiday Club remains contractually binding, wherein you have accepted the Terms and Conditions upon taking up your Membership. 

We trust the above clarifies and wish you a wonderful day further. 

Kind Regards
The Holiday Club