PW
Petrozaan W

1 reviews | Active since Nov 2018

12 Nov 2018, 13:15

Cancellation of Holiday club

Many years ago my parents in law joined holiday club. However, they are now on pension and can't afford to pay the yearly fees anymore. Yet, every year they are being threatened with legal steps if they don't pay. This results in the children ending up paying the fees. Can somebody help us ... How do we go about to cancel this?

0
Replies (4)
The Holiday Club
The Holiday Club's reply12 Nov 2018, 14:11
Official
Hi Petrozaan,

Thank you for your post.

There are options available to people who want to terminate their membership.  

We will arrange for a consultant to contact you for further information and assistance.

Regards,
The Holiday Club
The Holiday Club
The Holiday Club's reply12 Nov 2018, 14:15
Official
Thanks for taking the time to speak to our Consultant Petrozaan!  

We will await your call tomorrow with the membership details so that we can assist further. 

Regards,
The Holiday Club
The Holiday Club
The Holiday Club's reply13 Nov 2018, 10:27
Official
Hi Petrozaan, 

Thanks for your call this morning!  

We trust the information provided will be of assistance.  Please give us a shout if you need anything further.

Kind Regards,
The Holiday Club


PW
Petrozaan W's update13 Nov 2018, 12:21
Reviewer Update
I want to thank Holiday club for their quick and professional response. The customer care assistant, Louise, was very helpful and explained what we need to do in a clear and understandable way. Your help is much appreciated!